Book your treatment

We hope your relationship with our clinic is a positive experience. Getting the best results possible is most certainly a two-way street that involves collaboration between clients and our clinic. If it’s your first time visiting us keep these tips in mind to get the most out of your appointment.

COVID

Please be aware our clinic is taking the following precautions into consideration for Covid19. You will be required to answer a Covid19 Questionnaire prior to your appointment and follow the guidelines recommended by Alberta Health Services.

ARRIVAL

Please arrive 10-15 minutes prior to your appointment time to check-in, fill out necessary paperwork and change if necessary. It’s better to arrive a little early then get here late and miss part of your treatment.

TARDINESS

Our treatments are time-sensitive services. In booking your appointment, we are reserving a designated amount of time specifically for you. If you are late, it will compromise the amount of time the therapist has to spend on your procedure, which in turn compromises your results. If a client is more than 15 minutes late, the procedure may be cancelled, forfeiting any deposit.

BE CLEAN BEFORE YOU ARRIVE

If possible, please clean your face before coming in. The therapist will carefully clean your face; however, we ask that if you wear makeup, it isn’t layered heavy. Some services require that eye make-up, especially waterproof eye make-up is not worn 48 hours before services.

SPA ATTIRE

Please wear loose clothing, minimal jewellery, and indoor shoes. All staff are professionally trained and licensed to ensure the highest quality of service and integrity. We follow proper draping techniques are always used to ensure your privacy and comfort.

QUIET ENVIRONMENT

To ensure a quiet and relaxing environment, please turn off all cell phones or put them on silent. Always try to use a quiet “indoor voice” when you talk anywhere in the clinic.

COME TO YOUR APPOINTMENT SOLO

During your first appointment the therapist wants to be fully focused on you. They may also bring up topics you may not want to discuss in front of others. Don’t worry, if you need moral support before getting a treatment for the first time your therapist is the most knowledgeable about what to expect and can coach you through the procedure.

CLIENT-ONLY IN PROCEDURE ROOM

Friends & family are not allowed to sit-in on your procedures.

CHILDREN, TODDLERS, AND BABIES

Though we love children, toddlers, and babies, we must kindly ask that they do not attend your appointment. Most of our treatments require the complete attention of the therapist, other treatments require the use of lasers. Clients who show up with children may have to reschedule, thus forfeiting their deposit. HEALTH CONSIDERATIONS

Please inform our Patient Care Coordinator if you have any medical conditions, including pregnancy, sunburn, or special needs prior to your treatment.

BE HONEST ABOUT YOUR MEDICAL HISTORY

Don’t hide any conditions that may interfere with getting the cosmetic results you want. This is key if you are recently pregnant, have had eczema or are on blood-thinners, to name a few. Your health history is relevant in our clinic, which is a professional medical environment. We must know about certain conditions and considerations, so be transparent. If you’ve had other treatments already, please disclose them. Some treatments can increase the risk for irritation if treated too close together.

FILL OUT THE PAPERWORK COMPLETELY AND HONESTLY

Our therapist need to know certain things about your past and current medical conditions to prevent adverse reactions that could easily be avoided. They also need to know every medication you’re taking topically and orally. These questions are being asked for your own protection.

BE HONEST WITH YOUR ESTHETICIAN

The same rule applies for questions from your therapist. Try to answer as completely and honestly as possible. If you aren’t sure about something let them know and ask your own questions, if you’re unclear.

SHARE YOUR THOUGHTS

If you are in for a follow up or touch-up, please let the therapist know what worked and what doesn’t seem to be working. You should also be vocal during your treatment. If you are feeling discomfort at any level during the procedure, please let the therapist know. Your comfort level is important to the us.

LET YOUR THERAPISTS KNOW IF YOU HAVE AN EVENT COMING UP

Your therapist needs to know what you have coming up on your calendar. Each treatment has a unique set of possible side effects and downtime. Therapist make treatment recommendations based on the recovery period and how long it takes to reach optimal results. When your therapist knows what’s coming up on your social schedule, they can make sure you look great when it matters the most.

GRATUITY

We do not require gratuity at Lime Beauty. The best tip you can give us a great review and referral.

CANCELLATIONS

Your appointments are very important to our team members, it is reserved especially for you, we understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 1 weeks’ notice for cancellations for all our Cosmetic Treatments. Since the services are reserved for you personally, a cancellation fee will apply.

NO SHOW

No Shows will result in forfeiting your deposit. A credit card will be required to book further treatments. NON-REFUNDABLE FEE

Some of our services require a deposit of $150 NON-REFUNDABLE booking fee to reserve this time for your appointment. Some of those include Permanent Make up, Cosmetic Injections and Eyebrow and Lash Services.

CONSULTATIONS

A consultation fee of $50 is necessary to secure your appointment and must be collected at the same time as you book your consultation. The consultation fee is collected to secure your appointment. This amount will be applied to your treatment. If you do not go ahead with treatment after a consultation, this fee is nonrefundable.

FOLLOW-UP APPOINTMENTS

Some of our advanced treatments require a follow-up appointment. There is typically no charge for your follow-up appointment when it is done within the prescribed allotted number of weeks of the initial procedure indicated by your therapist. A missed follow-up appointment is considered a forfeit of that follow up appointment. Any further follow-up appointments will be charged as a treatment.

MAINTENANCE & FOLLOW-UP

Due to higher intensity of products and services offered at our clinic, and at-home care and client/patient compliance and at-home maintenance is strongly urged.

RIGHT TO REFUSE TREATMENT

Though it is extremely rare, we reserve the right to refuse treatment for the following reasons:

· Undisclosed skin condition (including sunburn/suntan) · Under the influence of drugs or alcohol · Any behavior which might compromise the therapist or clinic’s ability to work safely and comfortably toward the desired results or might disrupt other clients.

Thank you for your understanding.

*Policy and Prices are subject to change*